Phone the Student Loans Company repayments team on the number 0300 100 0611 to discuss matters relating to your repayment of a student loan. If calling from abroad the number to dial is: 0044 141 243 3660. Lines to both numbers are open Monday to Friday between 8am and 6pm.
What number should I phone if I am having an issue with my student loan account?
If you experience an issue with your student loan account such as getting logged out, or repayments not appearing on your account then you should phone 0300 100 0611. This is the phone number for the Student Loans Repayment team. They will be able to assist you in getting back into your account or investigating payment discrepancies.
If you are managing your account from abroad you should phone 0044 141 243 3660.
The Students Loans Company – Details
The Students Loans Company are owned by the Department for Education but repayments are under the authority of the Department for Business, Innovation and Skills. To complicate matters further many students repayments are actually administered by HMRC via direct payments from employers. This has led to much controversy including reports on the BBC that 86,000 students in 2015 had overpaid their debts. If this happens to you, you can phone the Student Loans Company on 0300 100 0611 to lodge a complaint.
After graduation the average student debt in England is £32,250. Across the UK the total student debt is £100 billion; making the Student Loans Company a very real factor in graduate life.
If you are a UK university graduate and wish to contact the Student Loans Company about repayment options then phone the Student Loans repayment team on 0300 100 0611, or 0300 100 0620 from a Minicom.
Student Loans Applications
Students from England
Undergraduate Students in England looking to take out finance before they embark on their program of study can phone 0300 100 0607, or 0300 100 0622 from a textphone. These telephone lines are open between 8am and 8pm Monday to Friday and 9-4 at the Weekend.
Post graduate students should phone 0300 100 0031 Monday to Friday between 8am and 6pm.
The Student Loans Company telephone number for advanced learner loans in 0300 100 0619
Students from Wales
Welsh students should phone 0300 200 4050 to enquire about taking out a loan with the Student Loans Company. This line is open between 8am and 8pm Monday to Friday, as is the textphone equivalent: 0800 100 1693.
Students from Northern Ireland
If you are from Northern Ireland the number you will need to phone about taking out a student loan is 0800 100 0077 or 0800 100 0625 from a textphone. Both these phone lines are open between 8am and 8pm Monday to Friday.
Students from Scotland
Students from Scotland should phone the Student Awards Agency for Scotland on 0300 555 0505.
Students from the EU
The telephone line for students from the EU to phone about taking out a loan to study at a British university is +44 0141 243 3570.
Loan Payments
Students whose loan has been approved should contact the Student Loans Company on 0300 100 0609 to inform them of a change in bank details or address. This number can also be used if there is a problem receiving your first payment, for example if it does not arrive on the date you expect.
Loan Repayments
If you took out your loan during or after 1998 then you should phone the Student Loans Company on 0300 100 0611 regarding repayment options. Or, if calling from a minicom, the number you need is 0300 100 0620.
Calls from overseas can be made on +44 141 243 3660.
Complaints
Complaints to the Student Loans Company have received media attention in the last couple of years, including reports that in 2015 86,000 overpayments were made. If you have a complaint about the way your student loan has been managed then you should phone the Student loans Company as soon as possible on 0300 100 0601. There are three alternative contact methods for lodging a complaint with the Student Loans Company:
- Email – customer-complaints@slc.co.uk
- Online Complaints Form
- Letter to: Customer Relations Unit, Student Loans Company, 100 Bothwell St., Glasgow, G2 7YD