This page features the main Amazon telephone contacts including the numbers for Amazon Prime, Kindle, and Video, also the main Amazon customer service number: 0800 279 7234.
Amazon Customer Service
Amazon Customer Service Number – 0800 279 7234
Amazon operate a general customer service telephone number which is suitable for use by all Amazon customers including those who have an Amazon Prime, Amazon Video or an Amazon credit/debit card. This multi purpose number can be used in the event of a problem with your order such as a product arriving late or in less than satisfactory condition. It can also be used to cancel an order or to request a refund. The Amazon customer service telephone number is: 0800 279 7234.
Calling Amazon From Abroad
Note that if you are phoning Amazon UK from outside the country then it is best to avoid the 0800 number and instead phone their head office on 0207 084 7911. This is also the number that can be used for complaints, as we details below.
Amazon Delivery Numbers
Amazon customers may wish to sign up to the Text Trace service which provides regular updates on the progress of your delivery to your mobile phone. To sign up you will need to log in to your Amazon prime account and add your mobile number on the ‘My Text Trace Account Settings‘ page.
Another way to keep track of your delivery is to sign up for Amazon Collect+ service. This way you can choose for your parcel to be dispatched in a locker at a local collect+ store. If you do choose to have your product delivered in this way you can keep track of your order by phoning the Amazon Collect+ team on 0845 270 9888.
As well as their own deliveries Amazon employ a range of third party delivery companies to dispatch their goods these include:
An Post – 0353 (0) 170 576 00
Jersey Post – 01534 616616
Royal Mail – 08457 740 740
Yodel – 0844 755 0117
Amazon Technical Support
Amazon Technical Support – 0800 279 7234
If you experience an issue with your Amazon account then you can phone them on 0800 279 7234 to request assistance. This number can also be used by Amazon Prime users who may like to change their account settings or have forgotten their account details or password.
The technical support number may also be of use to Amazon Video users who may experience difficulties when downloading or streaming a movie. A member of staff will be able to help you find a resolution to your problem and if not you may wish to request a full refund. These courses of action is also open to customers who have the Amazon Video App on their device or phone.
The Amazon customer service telephone number can also be used by customers wishing to register their device with an Amazon Prime Video account.
Amazon Online Support
An alternative for customers experiencing technical issues with an Amazon product is to visit the online support pages on the Amazon website. Once there you will be presented with a list of common problems that users of Amazon experience and a possible solution to each of these problems.
If you are unable to find your problem or it’s solution on the online support pages then you may wish to request a phone call from Amazon using their call me button. This button can be found by going to the support options and contact page on the Amazon UK website. From here you will see a contact us link. Click on this and you will be taken to a page where you will be invited to enter your telephone number. Once you have entered your number you can expect a call back from the Amazon customer service team.
Amazon Kindle was once the only product in the Amazon range that had its own Amazon customer service number. The number was 0800 496 2449. However now Amazon kindle customers need to either use the main customer service line, use the online support pages or request a call back.
Amazon Complaints and Head Office
A problem with online shopping is that the customer is unable to hold or check the product before purchasing it, therefore it is important that the customer has recourse to complaint if they are not happy with the product or the customer service experience. Complaints about Amazon can be made over the phone to the Amazon head office on 0207 084 7911. All complaints will be taken seriously and Amazon will endeavour to find a satisfactory solution.