British Council Customer Care India: 0120 4569000

The first port of call for candidates in India with a general enquiry about the IELTS exam is the British Council India customer care line. Phone either 0120  456 9000 or 0120 668 4353. 

Phone lines are manned by BCEESIPL, which is a British Council owned company that deals with the day-to-day running of the tests. Their office and call centre are based in the One Horizon Centre in Gurgaon, India.


British Council India

The British Council provide IELTS testing in 53 cities in India. These include first tier cities like Delhi, Mumbai and Calcutta. They also have a huge presence in Punjab, with tests scheduled in cities including Amritsar, Chandigarh, Lhudiana. Another province that accounts for a huge number of candidates is Gujurat, where candidates sit the test in cities like Surat, Ahmedabad and Baroda. every day during the peak months of June to September there are roughly 21,000 candidates taking the IELTS around India.

The writing, reading and listening components of the test predominantly take place in


Contact British Council India

All the test venues across India are overseen by the head office in Gurgaon. If you are a candidate who needs further information about your test then phone British Council Customer Care India on 0120 456 9000, or 0120 668 4353. This call will take you through to the Hub in their Gurgaon headquarters. The call centre is managed and run by BCEESIPL who organise the paperwork, and logistics of the test alongside dealing with customer service including complaints.

Alternatively you can contact the British Council India offices by email on


British Council India Number for Complaints – 0120 668 4353

Do you feel your IELTS exam was not conducted in a professional manner? or are you concerned that the scores you received are not an accurate reflection of your performance in the test? If so you might consider making a complaint.

You can choose to report your complaint over the phone, by email or using the online complaints form.

  • The telephone number for complaints are 0120 6684353 or 0120 4569000
  • Email your complaint to
  • Or fill in the exam feedback online form

There is a fee for investigating complaints but if your complaint is upheld you will be given your money back.


British Council IELTS Venues India

British Council Delhi Address

The British Council IELTS India team work out of their offices in Gurgaon, which is a city on the outskirts of Delhi. It is connected to Delhi by the Delhi Metro and bus services from various points in the city. The customer service team in Gurgaon are called The Hub and they deal with any customer service queries or complaints for the whole of India. Contact BCEESIPL on 0120 4569000.

British Council Gurgaon


One Horizon Centre

6th Floor

Golf Course Road Sector 43

DLF Phase V

Speaking exams take place in the Ibis hotel near Delhi Airport. The British Council also hold CD IELTS exams in the Regus Hotel near Nehru Place Metro Station Delhi. Computer Delivered IELTS testing offers the opportunity for candidates to do all four components of the test on the same day at the same venue. The speaking test will be done with a speaking examiner, but the writing, reading and listening will be done on a computer.

You can register for your test in either of the venues on the British Council India website.

British Council Delhi IELTS


Ibis Hotel


Asset No 9 Indira Gandhi Airport Hospitality




American Plaza

Nehru Place

New Delhi

Delhi Union Territory



British Council IELTS Gujurat

The IELTS exam represents a popular stepping stone for people in Gujurat who wish to study abroad or apply for residency in another country such as Canada. It is particularly popular in major cities such as Ahmedabad, Surat and Baroda.


British Council in Ahmedabad

The British Council exam centre in Ahmedabad is in the Regenta Hotel. This speaking test venue is inside a hotel in the Transcube Plaza in Ranip, Ahmedabad. 

The full venue address is:

Regenta Inn

Arved Transcube Plaza

Opp. Adi-Jati Girls Hostel

132ft Ring Road


Ahmedabad – 382480


British Council IELTS Vadodara

In Vadodara speaking tests take place in the Regenta Inn, which is part of the newly built bus station complex. If you would like to find out the next British Council IELTS dates in Vadodara then phone the British Council India team on 0120 456 9000.  The British Council Vadodara address, for speaking tests is:

Regenta Inn

Ved Transcube Plaza

Behind Central bus Terminal

Vadodara – 390002, Gujarat


British Council IELTS Surat

The IELTS Surat test centre is in Lords Plaza, which is a hotel near the centre of town. If you have any questions about IELTS exam dates in Surat then phone the British Council India phone number on 0120 4569000

Lords Plaza

Delhi Gate Ring Road

Gujarat 395003

The IELTS exam takes place in a number of other venues across the state of Gujurat. If you wish to find out where your nearest test centre is located then contact British Council India on 0120 4569000, or visit the book an IELTS exam page on their website.

British Council in Punjab

The British Council IELTS exam is extremely popular in the Punjabi capital of Chandigarh in north India.There are also a huge number of test takers in Amritsar and other cities across the province, If you would like to enquire about where you nearest test centre is located then phone the British Council India team on 0120 45690000, or visit the book an IELTS exam page on the website.


British Council in Amritsar

The venue for the IELTS speaking test is the Country Inn and Suites Hotel, located just a couple of miles from the world-famous Golden Temple. You can phone the hotel on 0183 5050 555

Country Inn and Suites By Carlson

Queens Road  Near Crystal Chowk




British Council in Chandigarh

This beautiful new city is the capital of Punjab and is a popular destination for IELTS test-takers. The speaking venue is in the Hometel hotel, located near the stunning Elante Mall –  the perfect place to unwind after your test.

Hotel Homtel Chandigarh

Plot No. 147-148

Industrial Area Phase 1

Chandigarh- 160002


British Council IELTS Rajasthan

Rajasthan is another state in the north of India with a high proportion of IELTS test-takers. The test venue for IELTS speaking is the Hotel Mansingh on Sansar Sandra Road. To find out more about the IELTS speaking venue or for other enquiries then phone the British Council India Customer Care team on 0120 4569000.

The full address of Hotel Mansingh is:

Hotel Mansingh

Sansar Chandra Road

Jaipur – 302001