West Midlands Railway: 0333 311 0039

Contact the West Midlands Railway  on 0333 311 0039 to engage with their customer service team regarding issues with your ticket, complaints and general enquiries. This telephone contact number is in operation between 07.00 and 19.00 Monday to Friday and 08.00 – 16.00 at the weekends.

Disabled passengers should contact West Midlands Railway’s Passenger Assist team on freephone 0800 024 9889. If you need to arrange assistance such as a wheelchair, ramp or a guide then phone at least 24 hours in advance so the team can arrange suitable assistance.



West Midlands Railway

West Midlands Railway operate as part of the National Rail Network. Birmingham is at the heart of their network and they connect the second city with London in the South-east and Liverpool in the North-east. Their network also extends to Hereford and Shrewsbury in the West and Bedford in the East. If you have any enquiries about tickets or destinations then phone the West Midlands Railway Customer service team on 0333 311 0039. Alternatively you can contact the National Rail team on 03457 48 49 50.



West Midlands Railway Complaints: 0333 311 0039

If want to file a complaint about a customer service experience, the condition of a train or delays / cancellations then you can do so over the phone by calling West Midlands Railway on 0333 311 0039. 

Disabled passengers can lodge a complaint or report an issue at a station by calling the Passenger Assist team on 0800 024 9889.


Passenger Assist: 0800 024 8998

West Midlands Railway are committed to making rail travel accessible to all. Disabled passengers can contact the company on 0800 024 9889 to get assistance at all stages of a journey. In advance of your trip will provide support at the departing station, and on the train. They will also ensure that you have someone to help you when you arrive at your destination. Phone West Midlands Railway at least 24 hours before your trip on 0800 024 9889 to ensure a smooth and comfortable journey.

You can also phone this freephone number to get vital information on disabled facilities at stations that form part of your journey. A member of the Passenger Assist team will be able to inform you if there are ramps, disabled toilets and lifts. If you would like to complain about a facility, or lack of, at a station or on a train then contact the Passenger Assist team on 0800 024 9889.



Next Generation Text – 18001 0800 024 8997

Disabled passengers can also contact the West Midlands Railway Passenger Assist team using Next Generation Text. The number is 18001 0800 024 8997.