Virgin Media: 0345 454 1111

Phone the Virgin Media customer service on 0345 454 1111, or 150 from a Virgin landline. If calling regarding a purchase connect with  their sales team on freephone 0800 052 0422. Avoid the old 0845 versions of the Virgin Media customer service number. This mistake cost a Twitter user £40 on October 2020:


Virgin media customer Service Numbers – 0345 454 1111 / 150

The Virgin Media customer service number is 0345 454 1111. If calling from a Virgin Media landline telephone you should dial 150 as this is a free customer service number. Either of these numbers can be used to downgrade or upgrade your account. You can also choose one of these numbers to request a new hub if yours is damaged. 

Report loss of internet or outage issues to the customer service team at Virgin Media. They will be able to identify the fault and advise when your service will be reconnected.

Virgin Media Complaints Number – 0345 4541111

If you are phoning Virgin media regarding a complaint then be careful to avoid their old 0843 premium rate number.

Instead phone the update Virgin media complaints line on 0345 4541111. 

Virgin Media Tech Team Number – 0345 454 1111

Customers experiencing technical problems with their Virgin Media TV packages such as the TiVo should phone 0345 454 1111. When presented with the automated options choose option 1 and then 2. 

You can also contact Virgin Media on 0345 454 1111  if you experience difficulties with your WiFi connection.

Virgin Media SMS – 07533051809

An alternative contact method for connecting with Virgin Media is via their 07533051809 SMS service.

Virgin Media Email –

Customers can also contact Virgin Media to lodge a complaint by emailing