Phone the Virgin Media customer service on 0345 454 1111, or 150 from a Virgin landline. If calling regarding a purchase connect with their sales team on freephone 0800 052 0422. Avoid the old 0845 versions of the Virgin Media customer service number. This mistake cost a Twitter user £40 on October 2020:
Are this company for real, applied on the telephone to swap from Sky now horrified to have checked my mobile charges and find the telephone charges of £40 taken from my Vodaphone account, used a number on there website 0845 4541111 Now find out it is a premium rate No. THEIVES.
— Malcolm (@Lake_1) October 19, 2020
Virgin media customer Service Numbers – 0345 454 1111 / 150
The Virgin Media customer service number is 0345 454 1111. If calling from a Virgin Media landline telephone you should dial 150 as this is a free customer service number. Either of these numbers can be used to downgrade or upgrade your account. You can also choose one of these numbers to request a new hub if yours is damaged.
Report loss of internet or outage issues to the customer service team at Virgin Media. They will be able to identify the fault and advise when your service will be reconnected.
Virgin Media Complaints Number – 0345 4541111
If you are phoning Virgin media regarding a complaint then be careful to avoid their old 0843 premium rate number.
@virginmedia Why don’t you have a redirect on your 0845 4541111 number? I’ve just been charged £16.79 for a complaints call. Which doesn’t make me feel any less like complaining!
— Gemma Champ (@Gemma_Champ) August 14, 2020
Instead phone the update Virgin media complaints line on 0345 4541111.
Virgin Media Tech Team Number – 0345 454 1111
Customers experiencing technical problems with their Virgin Media TV packages such as the TiVo should phone 0345 454 1111. When presented with the automated options choose option 1 and then 2.
You can also contact Virgin Media on 0345 454 1111 if you experience difficulties with your WiFi connection.
Virgin Media SMS – 07533051809
An alternative contact method for connecting with Virgin Media is via their 07533051809 SMS service.
Virgin Media Email – firstname.lastname@example.org
Customers can also contact Virgin Media to lodge a complaint by emailing email@example.com