Phone the UK International Consumer Centre on 01268 886690 for support and advice regarding difficulties with purchases from a company based abroad. Alternatively you can connect with the team by emailing: ukicc@tsi.org.uk.
The UK International Consumer Centre provide legal guidance and support with issues relating to goods and services purchased from a company that operates abroad. They can help you to investigate ways you can get a refund or make an official complaint and will advise on your consumer rights.
Support with complaints regarding a travel provider
Customers can also phone the UK International Consumer Centre to get support regarding grievances regarding a foreign tour operator, airport, or hotel. Contact the team on 01268 886690 to see what steps you can take to get your complaint dealt with satisfactorily.