Tesco current account customers can contact the Tesco bank customer service team on 0345 835 3353 for advice on products and services, account enquiries, or to report a missing card.

The five main Tesco Bank products are current accounts, credit cards, savings, loans and mortgages, each of these have their own telephone customer service lines dealing with matters including complaints, financial difficulties, lost or stolen cards, online banking and others. All Tesco customer service lines are 0345 numbers, charged at 12p a minute from a landline. Calls to 0345 numbers from a mobile cost about the same as to 01 or 02 numbers, and may be included in your mobile bundle as a free call.

 

Current Accounts

Tesco Bank current account customers should be aware of four telephone lines. The customer service phone line – which can also be used to report lost or stolen cards – is 0345 835 3353. Customers wishing to call the Tesco current account customer service line from abroad should phone +00 141 278 6081. For assistance with internet and mobile banking call the Tesco technical support team on 0345 300 3511. Tesco Bank customers who are experiencing financial difficulties can find out about what support is available by phoning 0345 301 4971.

1. Customer service – 0345 835 3353
2. Customer service – for customers calling from abroad – +00 141 278 6081
3. Technical assistance for mobile and online customers- 0345 300 3511 
4. Customers in financial difficulty – 0345 301 4971 

Telephone lines 1, 2 and 4 are open 24 hours a day, 7 days a week. Number 3 is open 8am to 7pm, 7 days a week

 

Credit Cards

The customer service telephone number for Tesco credit cardholders is 0345 300 4278  it can be used for general enquiries, to apply for a card or to report lost or stolen cards. If your card goes missing while you are abroad you should phone + 44 1268 50 80 27. 

Security

Customers who have taken out the Tesco card protection policy on their card can call the card protection plan number 0344 844 2914, which will provide information on how to seek compensation in cases where you are mis-sold products, or are a victim of fraud. Customers who have taken out an Identity Protection Policy on their card can phone the Identity protection claims and queries number 0344 848 4277, for information on protecting yourself from fraud and safeguarding your personal details both online and in the world. If you would like to make a claim on your PPI then call 0344 543 1036.

Finally customers who are experiencing financial difficulties can phone the Tesco credit cardholders financial support team who will provide you with advice and support. The number is: 0345 301 4971 

 

Savings

Tesco Bank customers with an ISA, junior ISA, or a savings bank account can phone the savings customer service telephone line on 0345 678 5678 for general enquiries, to report suspected fraud, or to report a stolen/lost card. The same number can also be used for prospective customers to apply for an account. Customers experiencing problems with accessing their online account or with using their Tesco Bank App should call 0345 300 3511 for technical advice and support.

*Customer service telephone line – 0345 678 5678
**Technical support for online banking – 0345 300 3511

*Customer service line open between Monday and Friday 8am-10pm, and weekends between 9am-5pm. 
**Technical support line open 7 days a week from 8am to 10pm

 

Loans

Call the Tesco Bank loans department on 0345 6006016 for general enquiries or to apply for a loan. Customers in financial difficulty should call 0345 301 4971 to make an arrangement with Tesco Bank or to seek financial advice. If you manage your loan online then you can call 0345 300 3511 for technical assistance.

*Loans Customer Service – 0345 6006016
*Advice line for customers experiencing financial difficulties – 0345 301 4971
**Technical Assistance – 0345 300 3511

*Customer service line open from 8am to 8pm, Monday to Friday and 9am to 5pm at the weekend.
**Technical assistance line available every day from 8am – 10pm

 

Mortgages

Call 0345 217 2050 to apply for a Tesco mortgage or, if an existing customer, to recieve advice on general enquiries. Customers experiencing difficulties in keeping up mortgage repayments should call the Tesco financial support helpline on 0345 055 0607, or visit the Tesco financial support webpage.

*Customer Service number – 0345 217 2050
Financial support – 0345 051 8447

*Customer service number open between 8 and 9pm, Monday to Friday and 9am – 4pm on weekends.