Phone SSE on 0345 026 2658 to speak to a member of the general enquiry customer service team.
The number above is for general enquiries but can also be used to query a recent bill, to notify SSE of a change of address and to switch supplier. Furthermore it can be used for signposting if you are not sure of the number for the department you required or to register a complaint about an SSE supply or service.
Serious and unresolved complaints can be directed to the SSE head of customer service on 0345 071 9853.
Electricity and Gas SSE Contact Numbers
General Enquiries – Phone the SSE general enquiry number: 0345 071 9710. This number can be used for general enquiries about and information requests on bills, and other services. It can also be used to register a complaint and to arrange a face to face interview with a customer service representative at your local SSE office.
Pay As You Go Meters – Phone this specialist team on 0345 071 7814. If you experience any issues with your Pay as you go meter or the key you use to add credit, then you should phone the Pay as you go SSE customer service team who deal with issues such as: problems adding credit, power cuts, and how to deal with error messages on your meter. They will also give advice on how your tariff is worked out and help you arrange an engineer to visit if you can’t sort out the problem over the phone.
Trouble Paying Bills – Struggling with bills? Phone SSE on 0345 070 7395 to try and arrange a payment plan and discuss ways you can get extra support. Be aware though that this advice will not be impartial and you may be better discussing your financial problems with an independent body like the Citizen’s Advice Bureau. If you are experiencing serious debt issues you could contact a charity like Stepchange – experts who will guide in these matters. Phone them on 0800 138 1111.
Switch Tariff – Phone SSE on 0330 102 8313 to renew or arrange a change in your tariff. You can make the process shorter by ensuring you have personal details such as your post code and a bill to hand before you make the call.
Give a Meter Reading – Billing Customers can provide SSE with their meter reading over the phone, the telephone number is: 0345 026 7033.
Complaints – The complaints process can be activated by calling the SSE general enquiries customer service line on 0345 071 9710, and giving details of your complaint. If your complaint is not resolved satisfactorily after this step then you can escalate the process by phoning the head of SSE customer service on 0345 071 9853. Beyond this your options are to contact the Energy Ombudsman on 0330 440 1624 or OFGEM on 020 7901 7000.
Emergencies – Gas emergencies should be reported over the phone to the Nation Gas Emergency Service on 0800 111 999. Electricity emergencies can be reported on the emergency number 105.
Phone and Broadband Contact Numbers
General Enquiries – SSE offer landline telephone, broadband including superfast fibre broadband, and ultrafast fibre connections. Contact the SSE phone and broadband team on 0345 071 9886 to check availability of these products in your area and for general enquiries.
Switch Broadband – If you are already an SSE customer then you can phone them on 0345 9498 to discuss upgrading to a new broadband package and any other changes you would like to make to your account.
Switch Provider – If you are moving house or have decided to switch to or from an SSE broadband service then you should contact SSE on 0345 071 7934 to let them know of your intentions and to discuss the process of switching.
Complaints – Complaints about a broadband service can be made by phoning SSE on 0345 071 9890.
SSE Home Services Contact Numbers
General Enquiries – Home Services is SSE’s domestic cover and repair service that offers insurance and service for your domestic utilities and also your boiler and central heating systems. Contact SSE on 0345 076 7646, their home services general enquiries telephone number, for advice on how SSE can help you secure your home’s utility needs.
Switch Supplier – Notify about a change in address, or make a request to change your supplier, by phoning SSE on 0345 076 7645.
Gas Installations Support – Customers with SSE home services insurance for their boilers can report a fault or request a home visit by an engineer by phoning 0333 006 9599.
Home Services Complaints – The SSE home services complaints line can be used to log complaints about: the way an insurance claim has been managed; a repair job that has been performed in your home; or a customer service experience with a member of the Home Services team. The number to phone is: 0333 006 9599.
Water Customer Service Numbers
Homes with water supplied by SSE can phone 0345 078 3200 to report minor issues like a break in supply and bigger ones like a burst pipe and flooding. This number can also be used to question a bill.
Accessibility Customer Services Numbers
Careline Team and Priority Service – Customers with a registered disability and customers who are in receipt of Personal Independence Payments (PPI) should contact SSE by phone to check what extra support they may be entitled to with their bills. The relevant number is 0800 622 838, which will take you through to the Careline Team who will be able to register you on the Priority Service if they feel you will be able to benefit from it. Advantages of joining the Priority Service include: extra support for the elderly and infirm in reading, paying and managing their bills. It will also provides the option of nominating another person to take control of your bills and help you pay them.
Energy Saving Trust – Customers who feel they need extra support with their bills may also be able to contact the Energy Saving Trust .
SSE Business Customer Service Numbers
Customer Services – Business customers can contact SSE on 0345 725 2526 to question a bill, get advice on a meter reading and for advice on how to better run their companies energy needs.
Sales – Phone the SSE Business sales team on 0800 389 4466 for advice on how they can help you manage all the utility needs of your business. They will also give you information on the different tariff rates for small, medium and big businesses, including the one year fixed rate energy tariff and their Better Energy business contracts. Phone 0800 389 4466 to find out more.
Business Moves – SSE customers whose business is changing premises should contact SSE on 0345 026 4565 to notify the business customer service team.
Commercial Connections – SSE are always looking to make new business connections with companies looking to power their company using SSE gas or electricity. Should you wish to contact SSE over the phone to arrange a gas supply for your business then call 0345 070 1265. And for electricity phone 0345 070 9385.
SSE can also provide the power for your construction site, choose one of these numbers to arrange for SSE to provide your on-site power needs. SSE provide energy for anything small scale construction, such as a single house, to a whole construction site where a hospital, school or even a whole estate is being built from scratch. They will also power your site using a number of sources. For enquiries regarding electricity connections phone the customer services team on 0345 725 2526 or the business sales team on 0800 389 4466. For gas enquiries phone the gas works sites team on 0345 070 1265.
Journalists and members of the public can contact SSE for comment over the phone on: 03450 760 530.