Severn Trent: 03457 500 500

The Severn Trent water customer services number is 03457 500 500, this number can be used for billing, general enquiries or to report an issue with your meter.

Severn Trent also have several free contact numbers that you can use to report an emergency or report a leak.

Severn Trent are a water utility company that provide domestic and commercial water supply across the West Midlands, including to major cities such as Birmingham, Nottingham, Derby and Leicester. They also supply to parts of the east and midlands of Wales.

Severn Trent Water Customer Services Number – 03457 500 500

The 03457 500 500 number presented at the top of this page can be used to inform Severn Trent that you are moving house, make a payment by direct debit, or to:

  • Set up a payment plan
  • Provide a meter reading
  • Advise that you have paid a bill

Furthermore you can dial this number if you wish to question a bill that you have received. Severn Trent also offer the option of contacting them by email which you can do by following this link: Severn Trent Email

Severn Trent Water Free Emergency Number – 0800 783 4444

0800 783 4444 – the Severn Trent free contact number for reporting emergencies. Similarly you can phone 0800 783 4444 if you are experiencing a problem with the supply of water to your home.

Severn Trent Report A Leak – 0800 783 4444

If you notice a leak or a burst pipe in the street then report it to this free Severn Trent contact number: 0800 783 4444. This line is open 24 hours a day and is suitable for reporting water leaks and also leaks of any substance that may be harmful to the environment.

Priority Services –  03457 500 500

If you think you or a member of your family may qualify for the priority services register then contact Severn Trent water customer services on 03457 500 500 to find out more.

Severn Trent General Enquiries Number – 02477 715000

This number is for journalists or members of the public to phone with general enquiries about the work that Severn Trent do, to find out about services in your area or to learn more about the process of water supply.  Customers who are already on the register can contact Severn Trent on 0800 783 4444 in the event of an emergency.

Severn Trent Media Enquiries – 02477 715640

Journalists should phone 02477 715640 if they have an enquiry about a piece of news relating to Severn Trent, for comment on water regulation, or would like to get information about Severn Trent policy and procedures. If contacting out of office hours then phone 0345 602 0659 or email


Alternative Severn Trent Water Customer Services Contacts

You can also contact Severn Trent by post or using one of their social media accounts.

Postal Address: 2 St John’s Street, Coventry, CV1 2LZ
Twitter: @stwater
Facebook: @OfficialSTW
Instagram: @SevernTrent
If you discover a Severn Trent water customer services number that we have missed then please email us at so we can add it to this page.