Customers in England can contact RBS on 03457 900 0400 to speak to an RBS customer service agent about their current account, if calling from Scotland the number you need is: 03457 24 24 24.
See below for a comprehensive list of RBS telephone numbers with links to each service and their customer care contact details, scroll down to find the section that matches your enquiry.
1) Current Accounts
- General Enquiries
- Lost / Stolen Cards
- Reporting Fraud
- Complaints
2) Credit Cards
- General Enquiries
- Lost / Stolen Cards
- Reporting Fraud
- Complaints
- Apply for Business Telephone Banking
- Business Telephone Banking Customer Service
- Lost / Stolen Cards
- Reporting Fraud
- BusinessOne Customers
- Corporate Banking
- Complaints
- Register
- Helpdesk
- Digital Solutions Team
- General Enquiries Line
- Offshore Branches: Telephone Banking + Complaints Lines
- Information about Customer Care Packs
- Reporting Fraud
- Credit Cards
- Debit Cards + Cheque Books
- Internet Digital Banking Helpdesk
- Luxembourg
- Current accounts
- Private 24 Customer Support
- Black Reward Account
- Silver Accounts
- Platinum Accounts
- Royalties Gold Contact Number
- Student and Graduate Accounts
- Complaints
7) Mortgages
- General Mortgage Enquiries
- Existing Mortgage Enquiries
- Complaints
8) Loans
- Enquiries Line
- Existing Loans
9) Insurance
10) PPI Complaints
Table of All RBS Customer Contact Numbers
| Service | Scottish Accounts | English/Welsh Accounts | Minicom Users |
|---|---|---|---|
Current Accounts |
|||
| General Enquiries | 03457 24 24 24 | 0345 900 0400 | Scotland: 0800 404 6160 England+Wales: 0800 068 1289 |
| -Phoning From Abroad | +44 131 549 8888 | +44 131 242 0017 | N/A |
| Lost/Stolen Cards | 0370 600 0459 | 0800 056 4386 | Scotland: 0800 917 0526 England/Wales: 0800 0929 098 |
| -Phoning From Abroad | +44 1268 500 813 | +44 118 373 2674 | N/A |
| Reporting Fraud | 0800 161 5150 | 0800 161 5150 | N/A |
| -Phoning From Abroad | +44 125 230 8047 | +44 125 230 8047 | N/A |
| Complaints | 0800 151 0405 | 0345 900 0400 | Scotland: 0800 404 6160 England/Wales: 0800 068 1289 |
| -International | +44 131 549 8888 | +44 131 242 0017 | N/A |
Business Banking |
|||
| Apply For Telephone Banking | 03457 222 345 | 0345 301 0896 | Scotland: 0800 404 6160 England/Wales: 0800 0681 289 |
| Telephone Banking Customer Service |
0345 600 2230 | 0345 600 2230 | Scotland: 0800 404 6160 0800 0681 289 |
| -International | +44 118 373 2181 | +44 118 373 2181 | N/A |
| Lost / Stolen Cards | 0370 600 0459 | 0370 600 0459 | 0370 600 0459 |
| -International | +44 1268 500 813 | +441268 500 813 | N/A |
Bankline |
|||
| Register | 0345 030 3109 | 0345 030 3109 | N/A |
| Helpdesk | 0345 030 3109 | 0345 030 3109 | Text Relay 18001 0345 300 2952 |
| Digital Solutions Team | 0345 300 0369 | 0345 300 0369 | N/A |
International Banking |
|||
| Telephone Banking | |||
| Jersey | +44 (0)1534 285 200 | +44 (0)1534 285 200 | N.A |
| Guernsey | +44 (0)1481 710051 | +44 (0)1481 710051 | N/A |
| Isle of Man | +44 (0)1624 646464 | +44 (0)1624 646464 | N/A |
| Customer Information Packs | |||
| Jersey | +44 (0)1624 646464 | +44 (0)1624 646464 | N/A |
| Guernsey | +44(0) 1481 708 407 | +44(0) 1481 708 407 | N/A |
| Isle of Man | +44 (0)1534 282 007 | +44 (0)1534 282 007 | N/A> |
| Reporting Fraud | 01534 724365 | 01534 724365 | N/A |
| Credit Cards | |||
| Customer Care | +44 (0)126 850 8023 | +44 (0)126 850 8023 | N/A |
| Lost / Stolen Cards | +44 (0)126 850 8023 | +44 (0)126 850 8023 | N/A |
| Debit Cards and Cheque Books | +44 (0) 1534 620050 | +44 (0) 1534 620050 | N/A |
| Digital Banking Helpdesk | +44(0)1534 282870 | +44(0)1534 282870 | N/A |
| Luxembourg Branch | 0352 270 330 260 | 0352 270 330 260 | N/A |
Private Banking |
|||
| Private 24 Customer Support | 0333 202 3332 | 0345 301 4723 | 0800 027 1398 |
| -Phoning From Abroad | +44 131 278 3507 | +44 131 278 3507 | N/A |
| Black Reward Account | 0345 266 8801 | 0345 266 8801 | 0345 266 8801 |
| Silver Account | 0345 607 5154 | 0345 607 5154 | 0370 600 0856 |
| -International Number | +44 2392 668 814 | +44 2392 668 814 | 0370 600 0856 |
| Silver Account | 0345 607 5154 | 0345 607 5154 | 0370 600 0856 |
| -International Number | +44 2392 666 062 | +44 2392 666 062 | N/A |
| Platinum Account | +44 2392 666 062 | +44 2392 666 062 | 0370 600 0856/td> |
| Student & Graduate Accounts | 0345 600 8718 | 0345 600 8718 | 0370 600 0856 |
| Complaints | 0333 202 3332 | 0333 202 3332 | 0800 027 1398 |
| -Phoning From Abroad | +44 131 278 3507 | +44 131 278 3507 | N/A |
Mortgages |
|||
| General Enquiries | 0800 056 3220 | 0800 056 3220 | 0800 404 6160 |
| Existing Mortgage Enquiries | 0800 056 0567 | 0800 056 0567 | 0800 404 6160 |
| -Phoning From abroad | +44 121 629 0739 | +44 121 629 0739 | N/A |
| Mortgage Complaints | 0345 721 2600 | 0345 721 2600 | |
Loans |
|||
| Loan Enquiries | 0800 148 8331 | 0800 148 8331 | 0800 404 616 |
| Existing Loans | 0345 030 3216 | 0345 030 3216 | 0800 404 610 |
Insurance |
|||
| Insurance Enquiries | 0800 051 1450 | 0800 051 1450 | N/A |
PPI Complaint |
|||
| PPI Complaints | 0800 015 0319 | 0800 015 0319 | N/A |
Current Accounts
General Enquiries
Accounts in Scotland – The general enquiries line for RBS customers with accounts in Scotland is 03457 24 24 24; this number is for use when calling within the UK. RBS current account holders who wish to phone from overseas should dial: +44 131 549 8888. Minicom users should phone 0800 404 6160.
Accounts in England and Wales – Customers with accounts in England and Wales can phone 0345 900 0400 from inside the UK or, when overseas, use the local rate number +44 131 242 0017. On a minicom the number is: 0800 068 1289
Lost / Stolen cards
The following telephone lines for reporting lost/stolen cards are all in operation 24/7</em)
RBS current account holders with accounts in Scotland should phone 0370 600 0459 as soon as they realise they have lost or had their card stolen. When overseas the number to call is +44 1268 500 813. From a minicom phone: 0800 917 0526.
The equivalent number for customer with accounts in England or Wales is 0800 056 4386 and +44 118 373 2674 if calling from overseas. The Minicom number is 0800 0929 098.
Reporting Fraud
These lines are open 8am-8pm Monday-Friday, Saturday 8am to 6pm and 9am to 5pm on a Sunday
If RBS notice any unusual, possibly fraudulent, activity on your current account they may phone you to check if you are aware of and have authorised all recent transactions. If you miss a call such as this then you can phone the RBS fraud prevention team on – 0800 011 3312, or if you are overseas the number is: +44 131 3397 609.
If you suspect fraudulent activity on your account you should report it to RBS as soon as possible on 0800 161 5150 from inside the UK or 0044 125 230 8047 if phoning from abroad. mon-fri 8am-8pm sat 8am-6pm sun 9am-5pm
Complaints
The following complaint lines are open 24/7
Customers with accounts in Scotland – RBS Scotland Current account customers looking to complain about a customer service experience or any other aspect of their account should phone 0800 151 0405, +44 131 549 8888 from, or 0800 404 6160 on a Minicom.
Customers with accounts in Wales / EnglandDial 0345 900 0400 if phoning from within the UK, +44 131 242 0017 when abroad, or on a Minicom phone 0800 068 1289
Alternatively you can write your complaint and post it to the following address:
Post: Customer Relations Manager,
The Royal Bank of Scotland
Freepost
PO Box 594
Chatham
ME4 9DP
Credit Cards
General Enquiries
Phone 0370 907 0010 for RBS credit card general enquiries, +44 370 154 1234 from overseas or 0800 404 6160 from a minicom.
Operators on this line are available to take your call 24 hours a day 7 days a week.
Lost / Stolen card
Losing or having your credit card stolen is a very stressful experience, RBS credit card account holders in Scotland should phone 0370 600 0459 as soon as they realise their card is missing, if overseas the number is +44 1268 500 813. Minicom users can report their card as missing and arrange a new one by phoning: 0800 917 0526.
Similarly owners of accounts in England Wales can phone 0345 056 4386 in the UK, +44 1268 508 018 from abroad or 0800 141 3999 on a Minicom.
Complaints can also be posted to the following address:
Royal Bank of Scotland Card Services
PO Box 5427
Southend-on-Sea
SS1 9AJ
Reporting Fraud
If you suspect a fraudulent transaction on your RBS Credit card account then you should phone 0800 161 5153 immediately or +44 345 300 4350. Both these telephone lines are in operation 24/7 and you can actually get your call costs reversed on the latter providing you make the phone call from a landline.
Business Banking
Apply for Business Telephone Banking
Accounts in Scotland – Apply for a business telephone banking account over the phone on 03457 222 345, or on a Minicom: 0800 404 6160.
Accounts in England / Wales – Account holders in England and Wales can make this application on 0345 301 0896, or 0800 0681 289 on a Minicom.
All of these telephone lines are open 24/7
Business Telephone Banking Customer Service
The Business Telephone Banking helpline is a 24/7 customer service number that allows business owners to manage their accounts including bank transfers over over the phone
UK 0345 600 2230 / overseas +44 118 373 2181 / Minicom 0800 404 6160
Lost / Stolen Cards
To report a bank card or cheque book as lost or stolen inside the UK phone RBS on their 24 reporting hotline 0370 600 0459, or if abroad use their international telephone number: +441268 500 813. From a Minicom phone: 0370 6000 459
Reporting Fraud
If you suspect fraudulent activity on your RBS business account then phone 0345 300 3986 within the Uk or 0044 125 230 8047 from abroad.
Suspicious activity on an RBS Business credit card can be reported on 0800 161 5164 or when overseas the number you need is: 0044 345 300 4351.
BusinessOne
Existing RBS Business Customers UK may feel that their company could benefit from access to smart data regarding purchases and other banking transactions. The BusinessOne service provides a breakdown of in and outgoings alongside statistics and data analysis, if you feel this information would benefit your business then phone 0345 300 8460, +44 345 300 8460 from oversea, or 0800 404 6160 on a Minicom.
Corporate Banking
Customers with accounts in England and Wales should phone the corporate banking general enquiries phone number 0800 073 2257, whereas customers with accounts in Scotland should contact their local office.
The number above is open to take calls Mon-fri 9am -5pm
Complaints
In Scotland you should direct your complaint to 0345 600 2230.If you wish to register a complaint when abroad the best number to p[hone is +44 131 549 8888. Minicom user should phone 0800 900 5961.
Account holders in the rest of Britain should phone 0345 307 0900 to log their complaint with a customer service adviser.
Alternatively customers can put their complaint in writing and post it to the following address:
Post Business complaints team
5th Floor
8 Brindley place
Birmingham
B1 2TZ
Bankline Helpdesk
The number for the RBS telephone business support network, called Bankline, is: 0345 300 2952. You can apply for this service by calling 0345 030 3109. This service will be taken over by Williams & Glyn in the near future, to ensure a smooth for your business transition phone the Bankline Digital Solutions Team on 0345 300 0369.
International Banking
General Enquiries Line
The general enquiries number for RBS offshore banking customer service team is +44 0 1534 285 200, the line is open Monday to Friday between 8.30am and 5.30 pm.
Offshore Branches Telephone Banking + Complaints
The following telephone lines will take you through to RBS offshore branch locations and can be used for general banking purposes and to make complaints.
Jersey +44 (0)1534 285 200 Mon- Fri 9am-4.30pm-wed 9.30 opening
Guernsey +44 (0) 1481 710051 Mon-Fri 9am-4.30pm except wed 9.30 opening
Isle of Man +44 (0)1624 646464 Mon-Fri 9.30-4.30
Customer Information Packs
The following offshore RBS banks provide customer information packs on their offshore banking services, contact your branch with any enquiries on the number below:
Jersey + general international information line: +44 (o)1534 282 007
Guernsey: +44(0) 1481 708 407
Isle of Man: +44 (0)1534 282 007
Reporting Fraud
Suspected fraud should be reported to the RBS international nanking team on their 24 hour line: 01534 724365.
Credit Cards
Owners of a offshore credit card account should be aware of the following customer service numbers:
Customer Care +44 (0)126 850 8023 24hr
Lost/Stolen Cards +44 (0)126 850 0813 24hr
Debit Cards + Cheque Books
Report lost or stolen credit and debit cards on this number: +44 (0) 1534 620050
Internet Digital banking helpdesk
Support with your online corporate account is available over the phone on: +44(0)1534 282870.
Luxembourg
RBS also have a branch in Luxembourg, which you can phone on: 0352 270 330 260. This telephone line is open between 9am and 6pm Monday to Friday
Private Banking
Private 24 CUSTOMER SUPPORT
Customers with accounts in Scotland should phone 0333 202 3332, whereas the telephone number for customer support, transfers, managing payments and direct debits for customers in England or Wales is: 0345 301 4723. The international equivalent is +44 131 278 3507 and from a Minicom dial: 0800 027 1398
Black Reward Account – Claim reward black benefits telephone 0345 266 8801 / international +44 2392 668 814 / Minicom 0370 600 0856
Silver Account – 0345 607 5154 / +44 2392 666 062
Platinum 0345 266 8801 / +44 2392 668 814
Royalties Gold Contact Number
The Royalties Gold contact number for membership services is 08705 62 55 55. The equivalent number for Minicom users is 08706 00 08 56.
Royalties Gold Membership brings a raft of benefits the contact numbers for each are summarised below. Phone either of the Royal Gold contact numbers above to find out about:
- Discounted Dining
- Car Breakdown Cover
- Travel Insurance
- Travel Money Services
If you should have any questions about your Royalties Gold account then phone the sales contact number on 0845 246 4298.
Student + Graduate – 0345 600 8718 / +44 2392 666 526
The Minicom number for the Black Reward, Silver, Platinum, and Student and Graduate accounts is: 0370 600 0856.
All private banking telephone numbers are available 8am to 8pm, Mon-Fri (except bank hols) and 9am-5pm on Saturdays.
Complaints
Customers with private banking managers UK can complain by phoning 0333 202 3332 within the UK, +44 131 278 3507 from overseas or 0800 027 1398 on a Minicom.
The equivalent numbers for customers without private banking managers are 0345 7 24 24 24 / Overseas +44 131 549888/ Minicom 0800 404 6160.
Whether customers have a private banking manager or not they can make their complaint by post to the following address:
Customer Services Manager
Membership Services
Sentinel House
Airspeed Road
Portsmouth
PO3 5RF
or by online form:
Form https://membershipbenefits.rbs.co.uk/Content.aspx?content=contact-us
Mortgages
The RBS Mortgage General Enquiries line is 0800 056 3220, and for Minicom users the number is 0800 404 6160. These numbers are available Mon to Fri 8am-6pm – except bank holidays – and Saturdays 9am-4pm
Existing Mortgage enquiries – 0800 056 0567 / overseas +44 121 629 0739 / minicom 0800 404 6160
Complaints
0345 721 2600 (mon-foi 8am-8pm except bank holidays. Sat 9am-4pm)
Post – Royal Bank of Scotland Mortgage centre
PO Box 123
Greenock
PA15 1EF
Loans
Enquiries Line
Enquire about taking out a loan with RBS by phoning their enquiry line on 0800 148 8331 or 0800 404 6160 from a Minicom Mon-fri 8am – 8pm sat between 8am and 3pm.
The number for existing loans, available Mon-Fri 8am-8pm except bank hols and sat 9am-5pm, is 0345 030 3216 or 0800 404 610 from a Minicom.
Insurance
The following telephone lines are not open on Christmas Day, Boxing Day New Years day, Easter Sunday.
Make a new insurance claim, make changes to the claim or track it on 0800 051 1450 Mon-Fri 8am-8pm, sat 9am-5pm, and on bank holidays between 9 and 5 apart from the major bank Holidays listed above.
PPI Complaints
The line for RBS PPI complaints is 0800 015 0319, or you can write tom the following address:
Post PPI Customer Concerns Team
Royal Bank of Scotland Group
5th Floor
Hardman Boulevard
Manchester
M3 3AQ
Alternate Contact Details
Customers can write to RBS at:
Customer Relations Manager
The Royal Bank of Scotland
Freepost
PO Box 594
Chatham
ME4 9DP
Or follow them on Facebook or Twitter:
Facebook: @royalbankofscotland
Twitter: @RBS_help