020 8145 711 is a customer service contact number run by Prepaid Financial Services, now known as EML. They provide prepaid bank cards to recipients of benefits on behalf of many Councils in the UK.
Prepaid Financial Services Mastercard
In the event of a Prepaid Financial Services Cards being lost or stolen, owners can contact EML by telephone using the phone number 020 8145 711. The Card Services team at EML will be able to arrange a stop on your account and send you a new card. Customers can also use this number to contact EML phone number for general customer service enquiries regarding a Prepaid Financial Services Mastercard.
Prepaid Financial Services Check Balance
Prepaid Financial Services account holders can check their balance using their mobile phone. To do this end a text reading BALANCE, followed by the last four digits of your card number. So, for example if your card number ended 2133 you would text:
BALANCE 2133
to the number 07624803759, if texting from abroad use +44 (0) 7624803759. After this message is received you will get a reply by text including your current balance. Customers can check the balance on their Prepaid Financial Services card at any time of the day. This is a useful way of checking if a benefit, or NHS payment has arrived in your account.