The first port of call for complaints about your treatment at Norfolk and Norwich University Hospitals is the PALS team on the number 01603 289036, or email pals@nnuh.nhs.uk.
PALS NNUH Number – 01603 289036 or 01603 289045
Phone the Patient Advice Liaison Service (PALS) on 01603 289036 or 01603 289045 if you have a complaint about your treatment in Norfolk and Norwich University Hospitals. The Pals team can also be contacted by email on pals@nnuh.nhs.uk
For example if you have had to wait an unacceptable length of time on a waiting list for a procedure or for your results then contact the Patient Advice and Liaison Service (PALS) to discuss your options or lodge a complaint. You can also use this number to put in a complaint about treatment received by an elderly parent or another vulnerable member of the family in NNUH.
PALS NNUH Email
You can also contact the PALS team at Norwich and Norfolk University Hospitals by phone on 01603 289036 or by email on pals@nnuh.nhs.uk if you are unhappy with your service received when attending the hospital for Covid testing.