Next Free Phone Number

Phone the Next free phone number 0800 58 777 58 to find out if a product is available in-store or to track the delivery of a purchase you have made. Be aware that the Next free phone number is an automated line and you can only use it for managing your account and purchases. When you phone this number you will need your Next account number to proceed with the call.

As well as boasting over over 500 high street stores in the UK and 200 in Europe, Next also have a significant share of the online retail fashion and homeware market in Britain. 


Next Online Orders Support Number and General Enquiries 

Phone Next on 0333 777 8000 to discuss in-store or online purchases, lines are open between 8am and 11pm 7 days a week. This number can be used to set up a direct debit on a purchase. This is a call centre number and is the correct one for all general enquiries.


Next Directory Contact Number – 0800 10 789 78

You can also use the 0333 general enquiries number above to report that you have not yet received your store directory. In contrast if you would like to cancel your directory then phone the Next free book cancellation line on 0800 10 789 78.


Next Self Serve Free Telephone number – 0800 58 777 58

Next operate a free 0800 automated telephone line for customers to manage their accounts, track orders, and check their balance on store cards. Ensure that you have your Next account number to hand when calling this line as you will be asked to confirm it before proceeding to the other options. This is a 24 hour line that can be used 7 days a week.


Next Contact Head Office – 0333 777 4577

The Next head office is located in Leicester and they are contactable by telephone on 0333 777 4577. You can write to the Next Head office at the following postal address:

Next Retail LTD

Desford Road



LE19 4AT


Next Press Contacts

For Press enquiries regarding Next’s UK operations email or phone 0333 777 4577.

International Press enquiries can be directed to Chantelle Binley on 0116 284 3196 or by email on

Enquiries from the press about the Next fashion range can be directed to Grace Kither on 0207 034 2464. Or you can email her on

The press representative for the homes division is Alice Bagnall. Her email is and phone number 0207 034 2471.


Next Social Media

Next’s social media presence is managed by Vicki Fogwill, you can contact her by email or by telephone on 0116 284 3214.

She is supported in her role by the social Media Co-ordinator called Ellie Wilcox. Ellis can be phoned on 0207 034 2474 or emailed on