John Lewis: 0345 604 9049

Contact John Lewis on 0345 604 9049 from a UK number for help with customer service concerning products purchased in a high street John Lewis shop, or phone +44 (0) 1698 545454 if calling from abroad.

John Lewis operate two main customer service telephone lines. Phone 0345 6049 049 for most customer service enquiries including complaints, price matches, replacement requests and to check if an item is in your nearest store. Or phone 0345 602 5349 for queries related to products advertised online.

High Street Stores Customer Service line

This telephone line is the best to use if you would like to make a price match request. If you can find a product cheaper on a rival website (assuming the online store also has a high street equivalent shop) then you can phone John Lewis to request a price match, they will then sell you the product at the cheaper price. Customers who have already purchased a product from John Lewis can also phone  to request a refund of the difference if they find the same product being sold at a cheaper rate by a rival company.

Replacement requests can also be made on the customer service telephone line for faulty goods purchased in store. Phone the same number to re-arrange a delivery or if a product purchased in-store is not delivered on time.

You can also use the customer service telephone line to check if a product is in stock in the John Lewis store nearest your home. If you phone the number of your local store to do a stock check your call will be routed to one of the two customer service centres that John Lewis operate in the UK, they will then forward stock requests to your nearest store.

Complaints about products bought in store can also be made by calling 0345 604 9049.

The John Lewis customer service telephone number is manned seven days a week between 7am and midnight.

Online Customer service line

To help counter a slump in sales in their high street stores in recent years John Lewis have worked on developing their online presence and have even developed an app on which customers can purchase products with the click of a button on iPads, phones and other mobile devices. If you have any problems with ordering or the delivery of products purchased online you can phone the John Lewis customer service helpline on 0345 602 5329. This number can also be used to deal with any problems you have with using vouchers on the John Lewis website.

This number can also be used to chase up any deliveries that are faulty or do not arrive on time.

Complaints about products purchased online can also be made by calling the customer service helpline on 0345 602 5329.

Technical Support

Technical problems with products bought online or in high street stores can be resolved by calling the technical support number: 03301 230 106. The team of experts will guide you through any difficulties you may be experiencing, if you cannot resolve the issue you may consider calling the relevant customer support number above.

This line is in operation between 8am and 9pm Monday to Friday, 8-8 on Saturdays and 10am to 6pm on Sundays.


My John Lewis

My John Lewis is a membership card that rewards loyal customers with gifts and reductions on products, it is also a handy way of storing your receipts and purchase information through your account on the John Lewis website. Should you experience any technical dificulties online or wish to speak to a member of the John Lewis team over the phone then call: 0345 610 0312.

John Lewis Gift List

Customers can make their own gift list or make one on behalf of a friend or family member who is celebrating an important birthday, wedding, civil ceremony, or anniversary.

For help ordering, arranging or distributing your gift list contact the Guest Line on: 0345 602 5323.

Partnership Card

The John Lewis Partnership Card is a credit card, purchases on which will give you points that added up make for savings on purchases in John Lewis stores and in Waitrose. One point is earnt for every pound spent in JL or waitrose and one point per two pound spent elsewhere.
Every 500 points you earn can be traded for a 5 pound gift card or 5 pound off your next purchase at John Lewis. Below is a list of important numbers:

Customer service – 0345 300 3833 (24/7)
Lost or Stolen Cards – 0800 015 0914
Lost or Stolen Cards (calling from abroad) – 44 121 214 5732
Textphone – 0121 265 3051
Check Application Status – 0345 300 3830
Activate your Card – 0345 300 3832
Money Concerns 0345 6080 764
Complaints – 0345 300 3833
Complaints from Abroad – +44 121 214 5732

John Lewis Insurance

Whether you are looking to insure your car, your pet, your home, an event that is important to you or are looking to insure yourself John Lewis has the insurance scheme for you. Below is a table of some of the relevant customer service telephone lines for John Lewis insurance schemes.

Insurance type Nature of Enquiry Contact number Lines open between
Car Insurance Enquiries 0800 916 6815 24/7
Make a Claim 0345 610 0360 24/7
Windscreen Claims 0345 610 0361 24/7
Pet Insurance Enquiries 0800 316 7119 24/7
Claim 0330 102 2756 Mon-Fri 8-8, Sat 9-5
Claim Queries 0330 102 2756 Mon-Fri 8-8, Sat 9-5
Wedding/Event insurance Get a Quote 0330 102 2492 Mon-Fri 8-8, Sat 9-5, Sun 10-4
Contact Customer Service 0330 102 2747 Mon-Fri 8-8. Sat 9-5, Sun 10-4
Make a claim 0330 102 2759 Mon-Fri 8-6, Sat 9-5
Travel Insurance Make a claim 0345 123 1160 24/7
Existing Claims 0345 123 1160 Mon-Fri 9-5
Medical Assistance Claim +44 (0) 23 8064 4633 24/7