Find out what is going on with an InPost parcel delivery by contacting their contact number 0330 335 0950, or email the team on help@inpost.co.uk.
InPost Customer Support
Customers can call the customer service number 0330 335 0950 for enquiries relating to the collection or deposit of a parcel to/from an InPost locker. This number is also the best means of contact for requesting an extension for a parcel if you are unable to collect it within the specified time frame.
Customers who experience difficulties when trying to collect their parcel from an InPost locker might call the customer service team or email help@inpost.co.uk. An example of this could be if you have been informed that your parcel is ready for collection but when you arrive at the you are unable to retrieve your parcel. In this circumstance we advise that you phone the InPost customer service number 0330 335 0950. You can also connect with the team by emailing help@inpost.co.uk.
The InPost customer service team also deal with issues relating to digital labels.
InPost issues with posting an item
Concerned customers might also contact InPost if they have not received confirmation that an item they have posted has been delivered. If you are worried because a parcel does not arrive within the usual time frame then you might want to give InPost a bell to see if they can provide you with an update. A further reason to get in contact with the team might be if you are unable to post an item due to the lockers being consistently full. Your local InPost lockers should have a capacity checker where you can check if there is space for you to post an item. It has been reported that occasionally readings are inaccurate. If you have a query about capacity, or whether your local locker is full or not then you can contact the InPost team by telephone using the number 0330 335 0950.
InPost request a refund
Request a refund for a package that has been lost by calling the InPost customer service number 0330 335 0950.
Report damage to an InPost locker
If you come across damage to or vandalism of an InPost locker, we suggest you phone the customer service number 0330 335 0950 to report. This advice extends to cases where the lockers at your local InPost have been robbed. In these circumstances it is worth notifying InPost so they can decide whether the police need to be notified.