If Hermes have failed to deliver your parcel then contact the company by telephone on 0330 808 5456. Be aware that when you contact Hermes by telephone you will need to provide a tracking number or calling card number to proceed.
Customers should also be aware in advance that although this number is advertised as a customer service contact point on their website, it is very often unmanned and customer calls are left unanswered for long periods of time.
The customer below called 0330 808 5456 and was left waiting for half an hour before giving up.
Dear @Hermesparcels. No one collected my parcel yesterday. In all day, no card etc. Your online assistant says you need more information that my name, address and mobile number, but doesn’t say what.
I’ve now been on hold for 30 mins to your call centre.
This is urgent please.
— Larkey Larke (@AlexLarke) June 4, 2020
More persistent callers will find that their call will be answered. Eventually. The Tweet below is from a Customer who phone the same Hermes UK customer service number 0330 808 5456 and was left on hold for an hour before the call was answered.
I called 0330 808 5456. Took over 60 minutes on hold, service was awful.
— Ceri (@Matty199311) June 10, 2020
The following Hermes customer experienced similar when calling Hermes, but was pleased to get through eventually.
0330 808 5456. You have to sit through all the stuff telling you to go to the website and you’ll be given an option to speak to someone. You’ll still have to suffer the hold music for a while before getting to someone, but perseverence pays off!
— Dan Jolin (@DanJolin) July 4, 2020
It would seem that as long as you are willing to put up with almost an hour of hold music your call to Hermes Customer service will be answered.
Hermes Email Address
Hermes no longer provide email as a communication channel. Instead they direct customers to the contact us page on their website.
However, if you have a serious complaint you can email the CEO of Hermes. His name is Martijn De Lange and his email: Martijn.DeLange@hermes-europe.co.uk