If your eBay account has been hacked and you are unable to reset your password then contact the eBay Account Safety Team on 0800 358 6552 to speak to a customer service representative. eBay aim to provide a speedy resolution to any hacking issues and this can be achieved by phoning them as soon as possible.
Lines to this eBay customer service number are open 24/7.
2/2 immediately or for faster support please call: 0800 358 6552. Thanks^CT
— eBay (@eBay) January 30, 2017
After you have secured your account you can also speak to the customer service representative about getting a refund.
eBay Account Security Number – 0800 358 6552
Customers can also phone this number to verify their account through the eBay Account Security process.