If you experience any difficulties setting up the e-CNY payment app then you can contact support by calling the e-CNY customer service hotline: +86 10 965 196.
About e-CNY
e-CNY is the digital Yuan, the online version of the Chinese currency. a payment app which customers can use to make payments via their phone during their visit to China. The app, which can be downloaded on the Apple Store, allows payment cities such as Beijing, Tianjin, Shanghai, Chongqing. You can also use the app to pay for products in shops in provinces like Jiangsu, Zhejiang, Shandong, Sichuan and Yunnan. If you are wondering whether you will be able to use the e-CNY payment app in your detsination, then contact the customer service team on +86 10 956196.
The e-CNY payment app is managed by the Bank of China and it allows making payments in shops in China much easier for foreigners. It can also be used to purchase tickets, pay for healthcare and with some vending machinese.
How to open an e-CNY account
Apple phone users can download the e-CNY app from the app store, while android users will need to scan the QR code. You will then be able to open a digital wallet, which you will be able to use in China.