⚠️ DHL advertise an 0844 customer service number on their website. They also point customers to this number in return call voicemails. Be aware that if you phone a number beginning 0844 you will be charged 7 pence per minute plus an access charge of up to 45 pence per minute. ⚠️
The DHL customer who tweeted below fell foul of DHL’s use of an 0844 premium rate number in December 2019:
Such a bad service, product dispatched late, DHL lied that they attempted delivery & had to spend ages on the phone to an 0844 number to get the product delivered. Defiantly not free delivery looking at the cost to call DHL on my mobile. @SonosSupport simply don’t care
— We Accept Amex (@paywithamex) December 11, 2019
A couple of months earlier this customer made the same unfortunate mistake:
@dhlexpressuk Please help! I am waiting for a package. Apparently it has been successfully delivered. But not to me! Someone called ‘Golding’ has signed for it.
I can’t get through to DHL. I’ve spent my credit limit on the 7p a minute 0844 number 😭 Please can you help.— Sally (@sallyburruk) October 19, 2019
Despite the price of these calls DHL are still directing customers to their 0844 customer service number. Although in the following tweet they do point out that customers may be charged 7 pence per minute, they fail to mention the further access charge that customers will be charged for calling an 0844 number.
They can be contacted on 0844 248 0844 but this contact number does charge at 7p per minute. You can also use Facebook (@DHLexpress), Twitter (@dhlexpressuk) or the following website: https://t.co/HEwvWR3ZO5. Thanks, Elisha
— DHLParcelUK (@DHLParcelUK) February 25, 2020
It is likely that a phone call to DHL on the 0844 number will be charged at up to 65 pence per minute. Avoid.
DHL UK Customer Service Number: 0345 072 0278
Don’t make the same mistake as the DHL customers above. Instead phone DHL UK customer services on 0345 072 0278. You can use this DHL phone number to send a parcel or to chase up a delivery. Calls to this number will be charged the same as a call to a normal landline number in the UK.