Ctrip Customer Service: 400 980 6666 / 86 21 5260 4658

Phone the Ctrip customer service team on 400 980 6666 in China, or +86 21 5260 4658 if calling from outside the country.


Area Customer Service Number
Mainland China 400 980 6666
Hong Kong 800 66 6666
Rest of World +86 21 5260 4658


Ctrip Corporate Travel

Ctrip are a Chinese corporate travel booking company that arranges international flights, hotel bookings and rail and bus journeys for business people visiting China. They are the preferred option for several international companies operating in China such as the British Council. Businesses can make reservations for their staff using the company’s online portal or the Ctrip App. If there are any problems or concerns during this process phone 400 980 6666 from within China or 86 21 5260 4658 from outside.

The company have links with a huge number of hotels and travel companies across China and the rest of the world, making it easy to integrate your bookings from one source. Customers can make an account and then plan their trip in advance or make bookings on the go. They also offer savings for  regular customers and several payment options to suit your needs.

If you experience any difficulties with the Ctrip App or online portal on their website then phone the customer service team on 400 980 6666. A member of staff will be able to assist you if your don’t receive a confirmation of your booking or there is an error in your booking.


Corporate Co-operation – 400 928 7887

If you manage a business that is operating in China then Ctrip can help you to streamline your travel arrangements. Contact their Corporate customer service phone number 400 980 for assistance in setting this up, or alternatively email: prctripbiz@Ctrip.com

A customer service representative will be able to take you step by step through the registration process as well as advising you on payment options.

Customers can also get information about co-operation with Ctrip by filling in the customer contact form on their website: customer service.