The passenger customer service number for the China Southern Airlines (中国南方航空）office at London’s Heathrow Airport is 020 3668 0866. Or if you are phoning this number from outside the UK you should phone +44 (0) 20 3668 0866.
China Southern Airlines – Heathrow Customer Services: 020 3668 0866 / +44 (0) 20 3668 0866
Passenger Customer Services: 020 3668 0866 / +44 (0) 20 3668 0866
Speak over the phone to a member of staff at China Southern Airlines in their Heathrow office by calling 020 3668 0866. You can use this customer service telephone number for the following:
- amend or request a refund for a ticket booked online
- make a payment
- Request special assistance for a China Southern Airlines flight
- Lodge a complaint
The 020 3668 0866 customer service telephone number will connect you to a member of staff at the China Southern Airlines in World Business Centre Two in Heathrow Airport.
You can also contact the customer service team by email on: flychinasouthern@csair.com
Cargo: 020 8757 7325
For queries relating to the passage of cargo phone 020 8757 7325. Or if you are phoning from outside the United Kingdom dial +44 20 8757 7325. This is a customer service number for the World Business Centre Two in Heathrow Airport.
Heathrow Office Number +44 8745 4561
Phone +44 8745 4561 to speak to a China Southern Airlines member of staff at Heathrow Airport.
China Southern Airlines Head Office: 00 86 400 869 5539
The China Southern Airlines Head Office is located in Guangzhou, China; connect with these offices by telephone on +86 (0) 400 869 5539. This telephone number can be used to lodge a formal complaint if you are not happy with a flight or on-board customer service experience. You can also use this number to complain if a piece of luggage was lost or damaged while under the care of China Southern Airlines.
You can also contact the China Southern Airlines team by email at their Head Office on Csnib@csair.com, or flychinasouthern@csair.com.
China Southern Airlines International Airport Numbers
Below we provide the telephone contact numbers for China Southern Airlines in airports across the world. If you experience a difficulty connecting to a flight, or you need to locate an item of baggage then phone one of the numbers relating to the airport where the incident happened. A China Southern Airlines member of staff will be able to assist you.
The following table is organised alphabetically by city. So for example Charles de Gaulle Airport can be found under P.. for Paris, where the airport is located.
| Airport City | Customer Service | Baggage Enquiry |
| Almaty 🇰🇿 | +7 727 2456 | +7 727 2703248 |
| Schipol, Amsterdam 🇳🇱 | +31 204 123120 | +31 20 3161536 |
| Astana 🇰🇿 | +7 7172 539 206 | +7 702 989 5539 |
| Auckland 🇳🇿 | +64 9 302 0666 | +64 9 551 0555 |
| Bangkok 🇹🇭 | +662 6777388 | +662-1346294 |
| Bishkek 🇰🇬 | +996 (0) 312 664668 | +996 (0) 312-693663 |
| Brisbane 🇦🇺 | +61 7 308 72738 | +61 7 386 05510 |
| Cheongju 🇰🇷 | +82 43 215 9070 | +82 43 215 9070 |
| Chicago 🇺🇸 | +1 773 601 8800 | +1 773 601 8800 |
| Christchurch 🇳🇿 | +64 3 357 1196 | +64-3 3747104 |
| Daejeon 🇰🇷 | +82 42 471 9070 | +82 43 213 2080 |
| Delhi | +91 11 435 96075 | +91 11 25652 103 |
| Dhaka 🇧🇩 | +88 (0) 2988 2745 | +88-01811-411704 |
| Dubai 🇦🇪 | + 971 -4 – 2218888 | +971 4 2202337 |
| Dushanbe International Airport 🇹🇯 |
+992 47 449 42 33 | +992 223 16 34 |
| Frankfurt 🇩🇪 | +49 (0) 69 6959 703 40 | +49 (0)69 6971 558 8 |
| Fukuoka 🇯🇵 | +81 92 481 8181 | +81 92 4770288 |
| Hanoi 🇻🇳 | +84 4 37716611 | +84 4 388 66404 |
| Ho Chi Minh | +84 8 382 35588 | + 84-918387318 |
| Islamabad
International Airport 🇵🇰 |
+92 51 2273447 | +92 51 9024248 |
| Irkutsk
International Airport 🇷🇺 |
+7 3952 226262 | +7 3952 226928 |
| Istanbul Airport 🇹🇷 | +90 212 234 0417 | +90 505 983 2886 |
| Khujand International Airport 🇹🇯 | +992 834 2266588 | + 992 9191980 |
| Kuala Lumpur 🇲🇾 |
+603 216 39977 | +603 878 72858 |
| Los Angeles 🇺🇸 |
+1 323 628 6898 | +1 866 767 2247 |
| Melbourne Airport 🇦🇺 |
+613 867 60088 | +613 9297 1883 |
| Moscow Sheremetuevo International Airport 🇷🇺 |
+7 495 987 4629 | + 7 495 723 8223 |
| Paris Charles De Gaulle 🇫🇷 |
+33 880 86688 | +33 014 816 5730 |
| Penang International Airport 🇲🇾 | +604 227 8878 | +604 641 4801 |
| New York JFK 🇺🇸 |
+1 888 338 8988 | +1 718 360 8930 |
| San Fransisco International Airport 🇺🇸 |
+1 650 8210232 | +1 650 821 0230 |
| SHIA Jakarta Airport |
+62 57958222 | +62 57958222 |
| Tehran Imam Khomeini International Airport 🇮🇷 |
+98 21 556 78335 | +98 21 5100 7486 |
| Tribhuvan International Airport Nepal 🇳🇵 (Kathmandu) | +971 1 444 0761 | +971 9851100846 |
| Vladivostok International Airport 🇷🇺 |
+7 4232 423504 | +7 4232 423504 |
| Yangon International Airport 🇲🇲 |
+95 1 934 5357 | + 95 1 9345357 |