Phone the BT Loyalty Team on 0800 783 1401 to speak to a customer service representative about available offers or to amend your BT package. Lines to the BT Loyalty Team are open between 8am and 9pm Monday to Friday and 9-6 on Saturdays.
BT Customers who are approaching the end of their contact can phone the BT Loyalty team to discuss upgrades or to join a new plan. Several customers have used this number to discuss the cheapest contract option that includes BT Sport. A further reason to call the BT Loyalty team might be to move to a package with more mobile data.
Loyalty Team Upgrades – 0800 783 1401
Existing customers can phone this number to speak to the Loyalty Team regarding an upgrade, such as switching to a Superfast Fibre Broadband package. Other available upgrades include the Halo 3+ package, which includes hybrid back up.
Customers who already have Halo 3 can upgrade to Halo 1 by calling the BT Loyalty Team on 0800 783 1401. This number can also be used after the upgrade to manage your new account including with issues relating to the transfer to digital voice phone.