British Gas

Phone British Gas anytime between 8am and 8pm Mon-Fri or 8am and 6pm on Saturdays on their general enquiries contact number: 0333 202 9802

Unfortunately British Gas got rid of their freephone 0800 telephone number in 2018. This means customers who don’t have a mobile phone package with free calls to 0333 numbers will have to pay a local rate. This switch from a freephone 0800 number to an 0333 local rate number attracted a lot of criticism, especially after articles in both the Sun and Mirror newspapers highlighted the change.


British Gas Customer Services – 0333 202 9802

This telephone number is a general enquiries number that can be used by customers contacting British Gas for help and advice. Prospective customers and members of the general public can al;so use this number to find out more about the services offered by British Gas. This number can also be used to notify British Gas if you are moving home and would like to open an account as a new address or would like to cancel your account an old address.

This telephone contact number is open between 8am and 8pm Monday to Friday and 8am to 6pm on Saturdays.


British Gas Account enquiries

Phone British Gas on 0333 202 9802 if you would like to question a recent bill that you have been sent or would like to get more information about the way that your bill is broken down. Your telephone call will be significantly shorter if you help the customer services adviser by having your account details to hand when you make the call, you should also have a recent bill with you so you can give specific details of your account enquiry.


Switch To or Join British Gas

This is a four step process which you can initiate by going on the British Gas website exploring their tariffs and getting a quote. British Gas will then contact your current supplier by telephone and contact you to notify when the switch will happen. To complete the process you will just have to contact British Gas by phone or by email to give them your last meter readings. Phone British Gas on 0333 202 9802.


Paying a Bill

British Gas account holders can pay a gas or electricity bill over the phone by calling the British Gas automated payment line on 0333 202 9524. This is a 24 hour line so you can pay your bill at any time of the day 365 days a year.


British Gas Pay as You Go enquiries

British Gas operate a seperate account helpline for customers who manage their British Gas as a pay as you go account holder the number is 0800 048 0303. Typical reasons for a pay as you go customer to phone British Gas are to report a fault on their meter and to request a new key for their meter after losing or breaking the old one. Another reason to call might be for a pay as you go customer to discuss moving to a monthly payment structure. The number for Pay as you go customers to contact British Gas on is 0800 048 0303.


British Gas Home Care – cover for your home’s electrics, gas and boiler

British Gas offer comprehensive insurance and breakdown cover for all the utilities in your home under their Home Care plan which is a bespoke service that will match your needs in your home. If you would like to speak to a British Gas customer service representative about taking out Home Care insurance for your home then phone 0333 202 9604 Monday to Friday between 8am and 8pm, or 8am to 6pm on a Saturday. They also offer insurance for businesses, which you can discuss on their business line: 0333 202 9687.


British Gas Smart Meters

British Gas are one of the pioneers of the Smart Meter revolution that is revolutionising the way gas and electricity bills are managed and paid in homes across the country. The new meter that housed in a portable box will send a message to British Gas every quarter, or whever you set it to, that details all the details of your next bill. You can then access all this information via an app on your mobile telephone and, if you choose to, pay the bill with one click of a button. You can also choose to pay your bill via a phone call to british gas by dialling 0800 980 0162. If you would like to discuss arranging a smart meter for your home then you should phone the British Gas general enquiries helpline on 0800 048 0202.


British Gas – Gas Emergencies, Repair, and Cover

Emergencies – If you smell gas in your home then you should phone the Nationa Gas Emergency helpline on 0800 111 999.

Repair – Customers with Home Care cover can request a one off repair on 0333 200 8899, or arrange their annual service visit by phoning British Gas on 0330 100 0079.

Cover – If you woiuld like to discuss arranging Home Care cover for your home then phone 0333 202 9604.


British Gas Electrical Emergencies, Repair and Cover

If you have taken out British Gas Home Care cover then you will be able to get support with any electical faults in your home online, or over the telephone on the relevant number listed below. In certain circumstances members of teh public who are not British Gas customers will be able to phone British Gas to request one off support with their electrics.

Electrical Emergencies – If your electricity has gone down and you believe it may be in dangerous circumstances then you should immediately phone the electricity emergency line on 105. Alternatively, for less serious breakdown of elecrical supply, you should dial 0333 200 8899.

Repair – Home Care British Gas customers can book an electrical engineer to visit their home by calling 0800 280 8125. If you are expereiencing a problem with your electrics and you are not a British Gas customer you can also contact British Gas on 0800 787 0631 to book a one off repair.

Cover – If you would like to speak to British gas about aking out cover for the electrics and or electrial appliances in your home then phone the Home Care team on 0333 202 9604.


British Gas Boilers – Emergencies, Breakdowns, Service, Repair Cover and Energy Efficiency Rating

British Gas Homecare customers

Emergencies – If you can smell gas in your home then you should phone the National Gas Emergency 24 hour telephone line: 0800 111 999.

British Gas Homecare customers can use their online account or phone 0800 072 8217 to book a visit from a fully qualified British Gas engineer. If you are not a British Gas customer then phone 0800 691 1059.

Breakdown – Phone 0333 200 8899 to report a boiler breakdown to British Gas on their boiler breakdowns and enquiries customer service telephone line.

Service – Book your boiler in for an annual service visit from a fully qualified boiler engineer by phoning British Gas on 0330 100 1079.

Repairs – British Gas offer a one off repair service for their customers, if you would like to use this service you should them on 0333 202 9799 to book a visit from one of their engineers. They also offer a one off repair service for non British Gas customers; the service includes a 12 month guarantee and a fixed price of £199 for jobs taking under 2 hours and £409 for jobs taking longer than 2 hours. Phone the British Gas helpline on 0800 787 0114 to book an engineer.

Cover – They also offer an ongoing and guaranteed boiler repair service that is restricted to British Gas customers, which offers peace of mind to customers that their boiler will be expertly serviced and repaired if necessary. Phone British Gas on 0800 072 8217 to discuss taking out this cover for your boiler. Also included in this cover will be annual service visits which you can arrange over the phone on 0330 100 0079.

Replacements – If the damage to your boiler is irrepareable then you can phone British Gas on 0333 202 9450 to organise a replacement.

Boiler Energy Efficiency Rating – Phone British Gas giving details of your boiler such as make, model number, and age of your boiler, and they will be able to use this information to work out an official energy efficiency rating.


Business Enquiries

If you would like to discuss ways British Gas help your business fulfil energy requirements or to get a quote phone the business enquiries helpline on: 0800 107 3457.


British Gas Complaints: 0800 072 8632

Complaints Number Complaints  Address Complaints Online Form 
Gas & electricity
0800 072 8632 Complaints Management Team, Po Box 226, Rotherham, S98 1PB  Gas & electricity
Pay As You Go
0800 072 8633 Complaints Management Team, PO Box 226, Rotherham, S98 1PB Pay As You Go
Home Services
0800 048 1000 Head of Customer Relations, PO Box 4394, Dunstable, LU6 9LG Home Services
0800 294 4460 Customer Relations, Central Heating Installations, British Gas Services, PO Box 177, Stockport, SK1 2FB  Installations
0800 294 4460 Loan Complaints Team (Installations), British and Scottish Gas Services, PO Box 177, Stockport, SK1 2FB
Green Deal
0800 316 8219 Customer Experience Manager, Central HeatinG Installations, British Gas Services, PO Box 177, Stockport, SK1 2FB